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In today’s ever-evolving work landscape, employment isn’t just about finding a job—it’s
about taking ownership of your career, whether that means excelling as an employee or
stepping into the world of entrepreneurship. On a recent episode of Your Employment
Matters, host Beverly Williams welcomed Garrett Delph, CEO of Clarity Ops, to discuss
the realities of entrepreneurship, business growth, and the importance of clarity in
achieving success.
Garrett’s journey from corporate leadership to entrepreneurship wasn’t a straight path, It
was one paved with hard lessons, setbacks, and eventually, major successes. His
experience in hiring, managing, and leading over 550 employees across multiple
businesses has given him a front-row seat to what makes businesses thrive and to what
makes them fail.
The Accidental Entrepreneur
Garrett’s didn’t set out to start a business. Instead, after a decade in corporate America,
he found himself feeling unfulfilled. He knew what he didn’t want but figuring out what
he did want took time.
“I cashed in my 401k—all $13,000 of it—and thought I was a rich man,” Garrett recalls.
He experimented with small side hustles and eventually built multiple international
businesses. Along the way, he learned that entrepreneurship is rarely what people
imagine.
“Starting a business will be ten times harder and more expensive than you think,” he
warns. “Grit and persistence are non-negotiable.”
Clarity is Key to Business Success
Garrett’s company Clarity Ops, is built on the belief that businesses struggle not just
because of external challenges but because they lack internal clarity. He identifies three
fundamental areas where businesses need focus:

1. People – The right people in the right roles, aligned with the company’s mission.
2. Process – Effective systems that support efficiency and scalability.
3. Performance – Measurable outcomes that drive success.

But clarity isn’t just about strategy; it’s also about mindset. Garrett emphasizes that
business owners must be brutally honest with themselves about their goals, strengths,
and blind spots.
Emotional Neutrality: A Game-Changer for Business Owners
One of the unique aspects of Clarity Ops is its approach as an “emotionally neutral
partner.” Garrett explains that emotions often cloud judgment in business, leading
leaders to misinterpret problems, overreact to issues, or avoid making necessary
changes.
“In business, there are so many feelings and emotions,” he says. “People mistake noise
for accuracy. Being emotionally neutral allows us to step back, look at the real issues,
and find practical solutions.”
The Importance of Asking for Help
For new entrepreneurs, Garrett’s advice is simple: seek guidance from those who
have been there before. Too many founders operate in isolation, making costly
mistakes that could have been avoided with mentorship and education.
Beverly adds to this point, emphasizing the power of networking and being open to
conversations with people from all walks of life. Whether it’s a retired executive offering
advice or an unexpected connection made in a dentist’s chair, you never know who
might open a door for you.
Final Takeaways
As the conversation wrapped up, Garrett left listeners with three key insights for
success:

1. Be clear about what you want. The more specific you are about your goals, the
   more likely you are to achieve them.
2. Know what you need to get there. Identify the resources, skills, and people
   required for success.
3. Understand what’s stopping you. Recognizing roadblocks, both external
   challenges or internal assumptions, so you can address them head-on.
   Whether you’re starting your first business, leading a team, or simply looking to make
   better career decisions, this episode offers a roadmap to navigating work and business
   with clarity, resilience, and purpose.